In Israel
Incoming and outgoing calls, data and outgoing SMS work on both devices as set out in the table. Incoming SMS arrive on A only.
Neptucom DUO
One number. Two devices.Far more reachable.
The same phone number, on another device too. A call that goes unanswered, is declined or arrives while the main device is on "Do Not Disturb" can move to the secondary device. Both devices can also use data from the existing plan.
- Same number
- Shared data
- Call backup
12 ₪per monthOne-time activation fee9.90 ₪
Prices include VAT. The service is for Neptucom customers, subject to device compatibility and the plan terms.
The same number on both devices
A first · B as backup
The call reaches device A, your main device, first.
- A call reaches A firstYour main device
- B steps inWhen another answer is needed
- Shared data allowanceFrom both devices
- eSIM or physical SIMYour choice, on a compatible device
Important calls get another way to reach you
An incoming call reaches main device A first. If it isn't answered in one of the cases below, it is forwarded to secondary device B.
Device A
Gets the call first
Forwarding conditions
No answer / declined / Do Not Disturb
Device B
Gets the call instead
When does the call move to the secondary device?
If you don't answer within 60 seconds, the call moves to B. You can ask to change the waiting time.
Good to know: the two devices do not ring at the same time. When the call is answered on A, it doesn't move to B. The waiting time before forwarding on no answer is 60 seconds by default, and Customer Service can change it.
Two devices, one plan. A clear division of roles.
The secondary device gets calls and data. Incoming SMS keep arriving on the main device only.
| Service | Device A · main | Device B · secondary |
|---|---|---|
| Receiving incoming calls | First | After forwarding |
| Making calls | Available | Available |
| Mobile data | From the plan | From the plan |
| Receiving SMS | Yes | No |
| Sending SMS | Yes | Charged to the main line |
Shared plan: Data and outgoing SMS used on the secondary device come out of the main line's balances and terms. There is no separate data package for B.
Two devices, one plan
The secondary device can make calls and use data from the existing plan. Incoming calls are forwarded to it when one of the forwarding conditions is met.
Please note: activating and using the service depend on network coverage, device compatibility and your plan terms. The secondary line does not get a separate data allowance.
Another way to answer, without adding a phone number
A simple solution for everyday business and for times when an important call can't always be answered on the main device.
Business owner and service team
In a meeting or busy with a customer? When a call to the main number isn't answered, an employee set up on the secondary device can answer.
Office and field
Working outside the office and can't answer? The secondary device in the office gives another way to answer calls to the same number.
Two lines on one phone
You can add DUO alongside an existing line, even from another operator, on a compatible phone that supports running both lines together.
eSIM or a physical SIM? The choice is yours.
You can combine a physical SIM and an eSIM between the main and secondary lines. The choice depends on the devices and the settings available to them.
DUO on a separate phone
Set up line B on another phone, with a compatible eSIM or physical SIM. The secondary device will get calls forwarded to it from the main line.
DUO next to another number
You can also add the secondary line to a phone that already runs a number from another mobile company, if the device supports combining and running both lines.
What about Samsung watches? For now the service is for phones, not watches. A separate solution for Samsung watches, called eSIM for Samsung, is planned, and its availability will be announced later.
Fewer missed calls. More availability.
Add a device.
Add a device.
Keep your number.
The same familiar number, another way to stay reachable for calls, sharing the existing plan.
- The same number on the main and secondary device
- Calls and data from the existing plan
- Physical SIM and eSIM can be combined
Neptucom DUO
12 ₪per month
One-time activation fee9.90 ₪
Order DUOAll prices include VAT · for Neptucom customers
Frequently asked questions
Before ordering, it's worth knowing how call forwarding works, the data options, the SMS limits and the service terms.
Have another question? Write to us
How does Neptucom DUO work?
Your number works on main device A and secondary device B. An incoming call reaches A first, and is forwarded to B only if the call is declined, "Do Not Disturb" is on, or there's no answer within 60 seconds by default.
When exactly does the call move to the secondary device?
In three cases: when the call is declined on the main device, when the main device is on "Do Not Disturb", or when it isn't answered within 60 seconds. You can contact Customer Service to ask for a different no-answer time.
Do both devices ring at the same time?
No. The main device gets the call first. The secondary device steps in when one of the forwarding conditions is met.
Can I use data on both devices?
Yes. You can use mobile data on both devices, and the data used is deducted from the main line's data package. The secondary device does not get a separate data allowance.
What about incoming and outgoing SMS?
Incoming SMS arrive on main device A only, including verification codes. You can send SMS from secondary device B, and their use counts under the main line's terms.
Does Neptucom DUO work abroad?
No. Neptucom DUO is available in Israel only. The secondary line does not work abroad for calls or data, even when installed as an eSIM. The main line can keep working abroad according to its mobile plan and service terms.
Can I use the same WhatsApp on both devices?
DUO does not copy or automatically activate a WhatsApp account on the second device. However, WhatsApp officially lets you link another phone as a "linked device", as supported by the app. Use the linking feature rather than registering the main account again on the same number, since registering again may disconnect the previous device.
Can I add DUO to a phone that already has a number from another company?
Yes. DUO can run as an additional line next to a number from another mobile operator, as long as the phone supports running two lines and the right settings are in place.
Do I need an eSIM, or can I use a physical SIM?
Both options are supported. You can set up an eSIM on the main line and a physical SIM on the secondary, or the other way round, subject to device compatibility and issuing the right SIM.
Does DUO work on a Samsung watch?
Not at the moment. DUO is for compatible phones. A dedicated solution for Samsung watches is planned separately, called eSIM for Samsung; availability and terms will be published once final.
Do I need a new number? And can the secondary device be with someone else?
No new number is needed: you use your existing number. The secondary device can be set up with someone else, such as an employee or partner. Choose someone you trust, as they may get calls meant for your number. Incoming SMS are not forwarded to them.
How much does the service cost and how do I order?
DUO costs ₪12 a month plus a one-time activation fee of ₪9.90, including VAT. Neptucom customers can order the service in My Account.
One number. Another way to answer.
Add Neptucom DUO and stay more reachable, without changing your number.
Join through My AccountThe service is subject to coverage, device compatibility and the contract terms. Availability may vary with the network and location.
