"Refer a Friend" promotion terms – Neptucom

1.1. These terms govern the conditions for taking part in the "Refer a Friend" promotion of Neptucom, Company No. 516507423 (hereinafter: "the Company" or "Neptucom").
1.2. Taking part in the promotion constitutes full and unreserved acceptance of the provisions of these terms.
1.3. The Company may update, change, extend, renew, shorten, suspend or cancel the promotion, in whole or in part, at any time and at its sole discretion, subject to the provisions of any law.
1.4. In the event of any conflict between any publication regarding the promotion and the provisions of these terms, the provisions of these terms shall prevail.
1.5. The section headings in these terms are for convenience only and shall not be used to interpret them.

2.1. "The Promotion" – the "Refer a Friend" promotion, under which an existing Neptucom subscriber may recommend that friends, family members or acquaintances join Neptucom's services and, subject to meeting the conditions of these terms, will be entitled to a data benefit.
2.2. "Referrer" – an existing Neptucom customer who owns an active Neptucom mobile line on the "Abroad included" plan, and who recommended that another person join the Company's services.
2.3. "Joiner" – a person who joined Neptucom's services following the Referrer's recommendation, and completed the process of joining the Company's services in accordance with the conditions of the promotion.
2.4. "Active Line" – a Neptucom mobile line that has not been disconnected, has not been blocked, is not in disconnection proceedings, and in respect of which there is no operational, financial or other impediment to providing the service.
2.5. "Data" or "GB" – a data volume accumulated to the Referrer's credit under the promotion, in accordance with the conditions of these terms.
2.6. "Data Sharing" – transferring part of the data volume accumulated to the Referrer's credit to another customer, provided that the recipient of the benefit holds an active Neptucom mobile line on the "Abroad included" plan.

3.1. The promotion is intended for Neptucom subscribers only.
3.2. Eligibility to take part in the promotion as a Referrer, to accumulate data and to share data is granted solely to a Neptucom subscriber who owns an active mobile line on the "Abroad included" plan.
3.3. A customer who is not an active Neptucom subscriber, or who does not hold an active mobile line on the "Abroad included" plan, will not be entitled to take part in the promotion as a Referrer, to accumulate data or to share data under the promotion.
3.4. There is no limit on the number of friends, family members or acquaintances who may be referred under the promotion, subject to full compliance with the conditions of these terms.
3.5. The Company may from time to time set technical, operational or commercial conditions for taking part in the promotion, including the manner of attributing the referral, the manner of identifying the Referrer and the Joiner, and the manner of granting the benefit.

4.1. The Referrer may refer friends, family members or acquaintances to join Neptucom's services using the referral means set by the Company from time to time.
4.2. The referral will be attributed by means of the Referrer's personal code – a unique code assigned to each Referrer and displayed in their My Account area on the Neptucom website – which the Referrer will give to the Joiner, and which the Joiner will enter in the "Referrer code" field of the sign-up form. The Company may from time to time set additional or alternative means of identification for attributing the referral, including a sign-up form, contacting Customer Service, a dedicated link or any other mechanism.
4.3. Data will be accumulated to the Referrer's credit only after the Joiner has completed the process of joining Neptucom's services and has become an active subscriber, all in accordance with the conditions of the promotion and the Company's records.
4.4. The Company may make entitlement to the benefit conditional on the Joiner remaining an active subscriber for a minimum period, completing a first payment, activating the line, or meeting additional conditions set by the Company from time to time.
4.5. The Company's records shall constitute conclusive evidence as to the actual joining, the date of joining, the attribution of the referral, the Referrer's entitlement, the extent of the benefit and the accumulation of data.

6.1. A Referrer who has accumulated data under the promotion may share the accumulated data, in whole or in part, with friends or family members, provided that the recipient of the data holds an active Neptucom mobile line on the "Abroad included" plan.
6.2. Data cannot be shared or transferred to anyone who is not an active Neptucom subscriber, to anyone who does not hold an active Neptucom mobile line on the "Abroad included" plan, or to any third party that does not meet the conditions of these terms.
6.3. Data sharing will be carried out by simply contacting Neptucom Customer Service in a WhatsApp chat at: 055-70-50-500.
6.4. When contacting Customer Service, the Referrer will be required to provide the details of their line, the details of the line to which the data transfer is requested, the amount of data they wish to share, and any other detail required for identifying, verifying and carrying out the action.
6.5. Subject to verification of the details, compliance with the conditions of the promotion and the proper technical functioning of the Company's systems, the data sharing will be carried out immediately or as close as possible to the time of the request.
6.6. The Company may delay or refrain from carrying out data sharing in the event of a suspected error, impersonation, misuse, mismatch in details, technical limitation, failure to meet the conditions of the promotion, deviation from the provisions of the terms or any other impediment, at the Company's reasonable discretion.
6.7. Data sharing that has actually been carried out cannot be cancelled, changed, transferred back, converted into cash, credited or refunded, unless the Company has approved this in advance and in writing.
6.8. The Company may from time to time set limitations regarding the amount of data that can be shared, the frequency of sharing, a minimum or maximum for transfer, the validity of the data after sharing and the manner in which the sharing is actually carried out.

7.1. The promotion does not apply to customers who are not Neptucom subscribers.
7.2. The promotion does not apply to lines that are not active, disconnected lines, blocked lines, lines in disconnection proceedings, lines for which payment has not been settled, or lines that do not meet the conditions of the relevant plan.
7.3. The Company may deny entitlement to a benefit, cancel a benefit or reduce a benefit in the event of misuse, attempted fraud, impersonation, provision of incorrect details, self-referrals, artificial activity, exploitation of the promotion in bad faith or any other action that is inconsistent with the purpose of the promotion.
7.4. The Company may cancel a benefit that was granted by mistake, or that was granted on the basis of incorrect, incomplete, misleading or improper information.
7.5. The Company does not undertake that the promotion or the option to share data will be available at all times, and there may be delays or limitations arising from technical, operational, commercial or regulatory reasons or circumstances beyond the Company's control.
7.6. The Company may refuse to add a Joiner or to grant a benefit if there is a concern of harm to the integrity of the promotion, breach of the provisions of law, infringement of privacy, misuse or harm to the rights of the Company or third parties.

8.1. The promotion will be valid from 1 May 2025 until 1 May 2027.
8.2. At the end of the promotion period, the Company will be entitled, at its sole discretion, to extend the promotion, renew it for additional periods, change its conditions, update it, suspend it or end it, all subject to the provisions of any law and to the publication of an appropriate notice through the Company's publication channels.
8.3. Unless the Company gives notice otherwise, the Company will be entitled to continue the promotion on the same conditions or on updated conditions, as published by it from time to time.
8.4. The foregoing does not derogate from the Company's right to end the promotion before the stated date, to change the eligibility conditions or to limit the extent of the benefits, if this is required for operational, commercial, technical, legal or regulatory reasons or due to misuse of the promotion.
8.5. Benefits duly accumulated before the end date of the promotion will be redeemable in accordance with the conditions of the terms, unless the benefit was granted by mistake, due to incorrect information, due to misuse or contrary to the conditions of the promotion.

9.1. As part of taking part in the promotion, the Company may collect and process personal information required for managing the promotion, identifying the Referrer and the Joiner, checking eligibility for the benefit, preventing errors or misuse, providing customer service, documenting actions, internal control and compliance with the provisions of law.
9.2. The types of information that may be collected under the promotion include, among others: full name, telephone number, line details, subscription status, plan details, joining data, benefit eligibility data, data accumulation and sharing data, and the Referrer's personal code (a unique code assigned to each subscriber in My Account and entered by the Joiner when joining), to the extent required for identifying the Referrer and verifying eligibility.
9.3. For the purpose of attributing the referral, the Company uses the Referrer's personal code, and not the Referrer's telephone number, with the aim of reducing the amount of personal information passed between participants, lowering the risk of infringement of privacy, and enabling the basic identification and verification required to prevent errors, impersonation, incorrect attribution of a benefit or misuse of the promotion. The code does not include identifying details and does not, in itself, make it possible to locate or contact the Referrer.
9.4. The information provided under the promotion is provided for the purpose of taking part in the promotion and receiving the benefit. Failure to provide information required for identification or eligibility checks may prevent the Company from verifying eligibility to take part in the promotion, accumulating data, sharing data or granting the benefit.
9.5. The information will be retained and used solely for the purposes for which it was provided or for purposes permitted by law, including managing the promotion, providing service, handling inquiries, control, information security, fraud prevention, compliance with regulatory requirements and defence against claims or legal demands.
9.6. The Company will act to safeguard the information in accordance with the provisions of the Privacy Protection Law, 5741-1981, the applicable privacy protection regulations, including the Privacy Protection (Data Security) Regulations, and in accordance with the provisions of Amendment No. 13 to the Privacy Protection Law, insofar as they apply to the Company's activity. According to the Privacy Protection Authority, Amendment No. 13 came into force on 14 August 2025 and constitutes a comprehensive reform of privacy law in Israel.
9.7. The Company will take reasonable and accepted measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or transfer.
9.8. The information will not be provided to third parties except to the extent required for operating the promotion, providing the service, supplying technological systems, support services, clearing or collection services, compliance with the provisions of law, a demand of a competent authority or for protecting the Company's rights, all subject to an undertaking to maintain confidentiality and information security as required by law.
9.9. Where the Referrer provides the Company with details of a friend, family member or acquaintance, the Referrer declares that they provided the details of their own free will and that, insofar as required by law, they obtained that person's consent to the provision of their details to the Company for the purpose of making contact, checking the joining or attributing the referral under the promotion.
9.10. Any person whose personal information is held by the Company may contact the Company with a request to inspect the information, correct information that is incorrect, complete missing information or request deletion of information, all in accordance with the provisions of the Privacy Protection Law and the applicable law.
9.11. Inquiries regarding privacy and data protection may be sent to the Company using the contact details published on the Company's website, through Neptucom Customer Service by phone at 03-5200001, or by contacting a dedicated address/means of contact to be published by the Company for privacy matters.
9.12. The Company may from time to time update the privacy policy and the manner in which information is processed under the promotion, in accordance with changes in the law, operational needs, the Company's systems or its policy, provided that the update is made in accordance with the provisions of law.

10.1. The Company will not be liable for any damage, loss, expense or claim caused to a participant or to any third party as a result of taking part in the promotion, not taking part in the promotion, not receiving a benefit or being unable to redeem it, except as otherwise provided by law.
10.2. The Company is not responsible for faults beyond its control, including communication faults, system faults, technical disruptions, errors in entering details, technical limitations or any other event beyond its reasonable control.
10.3. It is clarified that the benefit under the promotion is a service benefit only, and does not constitute a monetary obligation, a monetary credit or a product redeemable for cash.

11.1. These terms shall be governed solely by the laws of the State of Israel.
11.2. Exclusive jurisdiction over any dispute arising from these terms, from the promotion or from the benefits granted under it shall lie with the competent courts in the Tel Aviv-Jaffa district, unless otherwise provided by law.

13.1. The Company's failure to exercise a right under these terms shall not be deemed a waiver of that right.
13.2. If it is determined that any of the provisions of these terms is invalid or unenforceable, this shall not affect the validity of the remaining provisions of the terms.
13.3. The Company may assign, transfer or endorse its rights and obligations under these terms, in whole or in part, to any related entity or third party, subject to the provisions of any law.
13.4. These terms exhaust the conditions of the promotion, and any change or deviation from them will bind the Company only if made in writing and approved by an authorised representative of the Company.